Client Success Manager, Independent & Charter Schools (EdTech)

Location: 100% remote within the United States; current and continued US residency required

Company

hirify.global provides an integrated EdTech platform for K–12 schools, including websites, communications, mobile apps, enrollment, and marketing services.

What you will do

• Own relationships with business managers, CFOs, bookkeepers, and operational leaders at independent and charter schools.
• Guide clients through payment reconciliation, fee collections, deposit reporting, refunds, chargebacks, and financial workflows.
• Investigate transaction discrepancies and translate complex financial or technical issues into actionable solutions.
• Manage account health, customer satisfaction, adoption, transaction volume growth, and Net Revenue Retention across a dedicated portfolio.
• Guide school leadership teams across hirify.global’s CMS, EMS, communications, admissions, and marketing products.
• Identify expansion opportunities and mitigate churn risks using ChurnZero and Salesforce.

Requirements

• 5+ years of experience in Client Success, Account Management, SaaS Customer Support, school business office, finance, or marketing and communications operations.
• Experience with payment processing, reconciliation workflows, transaction matching, ACH or credit card settlement timing, or ledger entries.
• Familiarity with the operational structures, enrollment drivers, and governance of independent or charter schools.
• Strong spreadsheet and data-analysis skills, including payment logs and root-cause investigation.
• Ability to learn and support a broad SaaS product portfolio and explain complex technical or financial concepts clearly.
• Permanent US residency is required for employment.

Nice to have

• Experience with school finance software, fundraising platforms, or K–12 SIS/ERP tools such as PowerSchool, Blackbaud, Skyward, Infinite Campus, or Veracross.
• Experience with ChurnZero, Gainsight, Salesforce, Zendesk, or Jira.
• Background in accounting, finance, bookkeeping, or fund accounting in an EdTech or FinTech context.

Culture & Benefits

• Fully remote employment within the United States.
• Competitive employee benefits and professional development opportunities.
• Collaborative culture focused on partnership, purpose, and supporting K–12 education.