Student Success Team Lead (EdTech)

Location: Hybrid in Atlanta, Georgia; remote on Mondays and Fridays, in-office Tuesday through Thursday

Salary: $65,000–$75,000 base salary annually, plus equity grant

Company

hirify.global is an accredited two-year college combining live online classes, a technology platform, dedicated student advisors, tutoring, and coaching to prepare students for careers or transfer to four-year universities.

What you will do

• Lead, develop, and support a team of student success coaches.
• Guide coaches in building meaningful student relationships and improving engagement.
• Lead weekly team meetings and pipeline sessions focused on retention strategies.
• Track retention, attendance, student NPS, and other KPIs to guide performance.
• Monitor calls, emails, and texts; conduct call reviews and provide actionable feedback.
• Manage a small student caseload, handle escalated concerns, and partner with leadership on initiatives.

Requirements

• 4+ years of experience in customer service, education, student support, or coaching and mentoring programs.
• 3+ years of leadership experience managing and developing teams.
• Strong communication and interpersonal skills.
• Experience using data and performance metrics to guide decisions.
• Passion for coaching, mentoring, and helping others succeed.
• Must already be authorized to work in the United States without requiring new H-1B sponsorship.

Nice to have

• Teaching experience, particularly at the high school level.
• Experience in education or a mission-driven organization.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) match and fertility benefits through Carrot.
• Flexible time away and paid holidays.
• In-office lunches and social events at the Atlanta office.
• Opportunity to contribute to a technology-enabled education model focused on student outcomes.
• H-1B transfers are supported, and TN visas may be sponsored for eligible Canadian and Mexican citizens.