Senior Manager, Customer Success (B2B SaaS)

Location: Austin, Texas; hybrid with onsite attendance at the Austin office three days per week

Company

hirify.global develops speech technology products that help customers improve workflows and achieve measurable business value.

What you will do

• Lead, coach, and develop three Customer Success Managers while maintaining a portfolio of strategic customers.
• Own customer activation, adoption, gross retention, expansion, and net hirify.globalenue retention across the portfolio.
• Build and improve scalable playbooks for onboarding, change management, risk management, renewals, expansion, and executive business hirify.globaliews.
• Guide customers through product integration, adoption of new hirify.global products, and measurable time-to-first value.
• Build relationships with champions, decision-makers, and executive sponsors through strategic hirify.globaliews and success planning.
• Partner with Account Management, Sales, Product, Marketing, and other go-to-market teams to drive growth and share customer insights.

Requirements

• 6+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role.
• 3+ years of experience leading and developing Customer Success or Account Management professionals.
• Experience managing a team while directly owning strategic customer accounts.
• Demonstrated success with customer activation, adoption, retention, expansion, and net hirify.globalenue retention.
• Experience in a B2B SaaS business with recurring hirify.globalenue and in building scalable customer success processes.
• Experience with CRM, business intelligence, and Customer Success platforms such as HubSpot and Looker.

Culture & Benefits

• Hybrid work with onsite attendance at the Austin office three days per week.
• Hands-on, player-coach role with responsibility for team development and strategic accounts.
• Opportunity to contribute customer feedback and market insights to product and go-to-market decisions.
• Environment focused on innovation, diverse perspectives, ownership, and customer impact.