Head of Business Development & Commercial Excellence

Location: Bruxelles Avenue Marnix (ING), Brussels, Belgium

Company

hirify.global operates in financial services, with this role focused on Business Banking growth, commercial execution and independent-agent network enablement.

What you will do

• Lead the Business Development & Commercial Excellence agenda for Business Banking and translate strategy into a prioritized commercial roadmap.
• Orchestrate go-to-market plans with Sales, Product, Digital Sales & Adoption, Marketing, Tribes, and Data & Analytics.
• Build commercial steering frameworks, dashboards, governance routines, and corrective-action mechanisms across statutory channels and the independent-agent network.
• Enable sales teams and independent agents through propositions, playbooks, training, coaching, and performance insights.
• Improve customer experience, propositions, journeys, and servicing by connecting customer and channel feedback with Product and Tribe teams.
• Lead, coach, and develop the Business Development & Commercial Excellence team while aligning senior stakeholders across functions and channels.

Requirements

• Proven leadership experience in business development, commercial strategy, sales excellence, or a comparable role, preferably in financial services.
• Demonstrated ability to translate strategy into commercial plans, governance, execution, and measurable outcomes.
• Strong experience leading teams and complex cross-functional initiatives without relying solely on hierarchical authority.
• Experience with multiple distribution models; exposure to franchise, intermediary, broker, or independent-agent networks is valuable.
• Solid understanding of customer experience, sales enablement, digital marketing, data analytics, and client targeting.
• Excellent senior-stakeholder management, influencing, and communication skills.

Culture & Benefits

• Work across Business Banking Sales, Easy, Guided, Relationship, Finance, Tribes, Marketing, Analytics, and the independent-agent network.
• Build a high-performance culture based on strategic thinking, customer focus, data-driven decision-making, and operational agility.
• Shape commercial standards, capability-building programs, and structured feedback loops across distribution channels.