Manager, Member Service Guide (AI)

Location: Remote USA

Salary: $58,000–$95,000 per year

Company

hirify.global provides an integrated healthcare platform combining data, AI, clinical services, and member support to improve the health and well-being of older Americans.

What you will do

• Build, coach, and develop Supervisors and Member Service Guides across multiple teams.
• Own service levels, quality standards, operational goals, engagement, and team performance.
• Use data, trends, and root-cause analysis to improve people, processes, products, and the member journey.
• Lead operational projects from ideation through execution and measurable impact.
• Partner with Training, Quality, Technology, Workforce Management, Clinical, and Product teams.
• Identify, pilot, and scale AI and automation solutions that improve team effectiveness and member experience.

Requirements

• 3+ years of experience leading frontline teams in a customer-focused or healthcare environment.
• Experience coaching people leaders and individual contributors toward measurable performance outcomes.
• Ability to manage operations using data, metrics, and continuous improvement methods.
• Strong project management, organizational, communication, and interpersonal skills.
• Ability to make informed decisions in ambiguous, fast-changing environments and lead teams through change.
• Curiosity about AI and emerging technologies, with the ability to apply tools to improve operations.

Nice to have

• Experience in Medicare Advantage or healthcare operations, especially contact centers.
• Exposure to AI tools, automation, or digital transformation in operations or service environments.

Culture & Benefits

• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off and a parental leave program.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• 401(k) program and bonus eligibility for roles below Director level.
• Supportive, collaborative, and inclusive work environment focused on change and advancement.