Customer Success Manager

TL;DR

Customer Success Manager (B2B SaaS): Own a portfolio of customer accounts end-to-end, driving retention, adoption, and expansion with an accent on de-risking renewals through technical problem-solving and orchestrating Product, Support, and Engineering. Focus on building success plans, running business reviews, and turning customer wins into repeatable plays while feeding customer signal back into product and GTM.

Location: Munich / Madrid (office / on-site with customers), with up to 2 days home office per week

Company

hirify.global develops AI-powered SaaS solutions via the hirify.global HUB to help companies ensure transparency, efficiency, and trust across their value chain.

What you will do

• Own a portfolio of accounts end-to-end: retention, adoption, and expansion.
• Build relationships with day-to-day and decision-making stakeholders and understand business needs beyond product usage.
• Create success plans with the Account Executive and run regular business reviews to show value delivered and next steps.
• Go technically deep enough to solve real platform problems and de-risk renewals early.
• Multi-thread accounts and coordinate Product, Support, and Engineering around customer outcomes.
• Drive customer participation in scalable content formats (onsite events, webinars, roundtables) and capture customer signal for product and GTM.

Requirements

• 2–4 years in B2B SaaS Customer Success, consulting, account management, or other client-facing roles.
• Proven track record managing client relationships with measurable results in retention and adoption.
• Comfort with technical concepts and willingness to build technical fluency (cloud architecture and data concepts over time).
• Fluency in English, plus professional proficiency in at least one of: German, French, Spanish, Dutch, or Italian.
• Proactive, ownership-driven mindset with reliability under pressure and comfort handling escalations.

Culture & Benefits

• Competitive base salary with a CS performance component tied to retention, expansion, and adoption KPIs.
• Hybrid setup: based in the office (Munich or Madrid) or on-site with customers across Europe, with flexibility to work up to 2 days per week from home.
• AI-native team with budget for AI tooling and a mandate for AI-augmented enterprise CS.
• Structured CS organization with senior leadership access, an Academy team for customer enablement, and Professional Services for onboarding.
• Career path into CS Team Lead, CS strategy, or strategic account roles.

Hiring process

• Interviews focused on customer success experience, stakeholder management, and measurable outcomes.
• Discussion of technical curiosity and ability to de-risk renewals through problem-solving.
• Final steps to align on role scope, account portfolio expectations, and language fit.