Customer Success Manager (SaaS/AI)

Location: Munich or Madrid office, with on-site customer work across Europe; hybrid setup with up to 2 days of home office per week

Company

hirify.global develops AI-powered SaaS solutions through the hirify.global HUB platform to improve transparency, efficiency, and sustainability across global value chains.

What you will do

• Own a portfolio of customer accounts across retention, adoption, and expansion.
• Build relationships with operational and decision-making stakeholders and understand their business needs.
• Create success plans with Account Executives and lead regular business reviews demonstrating delivered value and next steps.
• Develop sufficient technical depth to solve platform problems and reduce renewal risk.
• Coordinate Product, Support, and Engineering around customer needs.
• Drive customer participation in events, webinars, and roundtables, and turn customer feedback into repeatable plays for product and go-to-market teams.

Requirements

• 2–4 years of experience in B2B SaaS Customer Success, Consulting, Account Management, or another client-facing role.
• Demonstrated results in client relationship management, retention, and adoption.
• Comfort with technical concepts and willingness to develop knowledge of cloud architecture and data concepts.
• Proactive, reliable, ownership-oriented approach and ability to perform under pressure.
• Fluent English plus professional proficiency in at least one of German, French, Spanish, Dutch, or Italian.

Culture & Benefits

• Ownership of the account portfolio, topic area, and success-plan approach.
• AI-native Customer Success organization with budget for AI tooling.
• Access to senior leadership, an Academy team, and Professional Services support for onboarding.
• Competitive base salary with a performance component linked to retention, expansion, and adoption KPIs.
• Career paths into CS Team Lead, CS strategy, or strategic account roles.