Dedicated Care Coordinator (Pharmaceutical Access)

Location: Remote from the United States, supporting Arizona and Nevada; Pacific Time Zone; approximately 10%–20% travel

Salary: $162,900–$271,500 annual base salary, plus a 20% bonus target and eligibility for a share-based long-term incentive program

Company

hirify.global develops and provides pharmaceutical products and patient access support programs.

What you will do

• Own assigned patient cases from HUB enrollment through post-fill follow-up, serving as the primary contact for patients, caregivers, and healthcare providers.
• Conduct benefits investigation and verification, explain coverage and out-of-pocket costs, and support prior authorization and appeals.
• Coordinate baseline assessments, patient appointments, testing, prescription triage, fulfillment, and follow-up with providers, payers, HUB partners, and vendors.
• Administer interim care, voucher, copay, and financial assistance programs, including eligibility verification and required attestations.
• Manage case documentation and communications in Polaris, including secure messaging, faxing, prescription triage, consents, and real-time case comments.
• Report adverse events, follow compliance requirements, protect patient confidentiality, and collaborate cross-functionally to resolve access barriers.

Requirements

• Bachelor’s degree and 8+ years of pharmaceutical or related customer-facing experience.
• At least 6 months of experience in a field reimbursement, patient access, financial assistance, or similar role using the Polaris CRM system.
• Working proficiency in Polaris, including case management, documentation, prescription triage, and interpretation of prior authorization, appeal, and patient enrollment documentation.
• Experience with benefits investigation and verification, payer interactions, prior authorization, appeals, copay programs, specialty pharmacy networks, and reimbursement processes.
• Ability to manage a high volume of concurrent cases, communicate directly with patients and providers, and meet adverse event reporting obligations.
• Must be authorized to work in the United States by any employer and hold permanent U.S. work authorization; U.S. visa sponsorship is not available.

Nice to have

• Experience with patient access education, HUB programs, interim care or bridge programs, free goods, and pharmacy or major medical benefit pathways.
• Experience with Kiteworks, DocuSign, copay portal administration, IQVIA/MDX, Sonexus, or similar patient-support and vendor platforms.

Culture & Benefits

• Remote work from home five days a week in a field-based position not affiliated with a hirify.global site.
• Comprehensive medical, prescription drug, dental, and vision coverage.
• 401(k) matching contributions and an additional retirement savings contribution.
• Paid vacation, holidays, personal days, caregiver/parental leave, and medical leave.
• Work requires discretion, integrity, empathy, regulatory compliance, and collaboration across internal and external partners.