Senior Work Management Specialist (Distribution Control Center)

Location: Charlotte, NC; hybrid work from remote and onsite locations after onboarding, with residence within a reasonable commute to the designated hirify.global facility required. Travel: 5–15%.

Company

hirify.global Corporation provides energy services and operates grid and distribution infrastructure supporting millions of customers.

What you will do

• Provide advanced work management support for Distribution Control Center grid operations.
• Coordinate workflows across operations, management, field performers, and other work groups.
• Track work status, dispatch daily field work, prepare reports, and support leadership with scheduling and administrative operations.
• Manage timesheets, invoices, expenses, accruals, general ledger coding, and reconciliation of work order materials, labor, and equipment.
• Support emergency response and storm restoration, including dispatching, event assignments, outage management updates, emergency locates, and storm resource tracking.
• Participate in safety, employee engagement, continuous improvement, and special projects.

Requirements

• Must be able to work lawfully in the United States without employment-based immigration sponsorship, now or in the future.
• High school diploma or GED.
• At least two years of related work experience.
• Advanced knowledge of applications used in distribution, customer experience, and services operations.
• Working knowledge of Microsoft Office software and effective written, verbal, and interpersonal communication skills.
• Ability to work independently, resolve complex issues, prioritize effectively, and support emergency or storm restoration work outside normal hours when required.

Nice to have

• Previous customer service experience.
• Knowledge of local ordinances, permits, and inspections.
• Investigative, research, analytical, and critical-thinking skills for work order auditing and corrections.
• Experience resolving escalated customer situations and managing external communications.

Culture & Benefits

• Hybrid work arrangement after the onboarding period.
• Participation in safety meetings, Human Performance, wellness, and continuous learning initiatives.
• Support for diversity, inclusion, charitable, and employee engagement programs.
• Emergency and storm restoration support may be required after hours and on weekends.
• Relocation assistance is not provided.
• This is not a represented or union position.