IT Support Engineer (Microsoft/Citrix)

Location: Prestwick, Ayrshire, United Kingdom; site-based 100%. Hours: 37 hours per week with a half-day Friday. Occasional travel is required.

Salary: £38,466 per year

Company

Prestwick Aerosystems manufactures aircraft wing structures for Airbus commercial aircraft at its Prestwick site.

What you will do

• Monitor desktop incident ticket queues and prioritize workloads with IT team leaders.
• Resolve IT incidents assigned to UK on-site support queues, troubleshoot issues, and escalate when needed.
• Provide technical advice and fault-resolution support to UK-based computing users.
• Complete service requests within agreed SLAs, including Moves, Adds & Changes.
• Build internal customer relationships and respond to customer requirements.
• Provide non-technical support for infrastructure activities at UK sites as directed.

Requirements

• Extensive experience in a customer support environment.
• Extensive experience supporting Microsoft operating systems and Office applications.
• Experience supporting Citrix client environments.
• Experience using an IT support ticketing system.
• Basic understanding of Local Area Networks and IP telephony is preferred.
• Must have the legal right to work in the United Kingdom; visa sponsorship is not available.

Culture & Benefits

• Permanent full-time employment with a 37-hour working week and half-day Friday.
• Defined contribution pension with 4% employee and 8% employer contributions.
• 33 days of annual leave, increasing with service.
• Annual company-performance bonus and life assurance worth four times basic salary.
• Virtual GP service, Employee Assistance Programme, wellbeing support, professional development, training, and free on-site parking.
• Employment is subject to BPSS, Disclosure Scotland, references, right-to-work checks, and a pre-employment medical including drug and alcohol testing.