Customer Service Representative (Medical Technology)

Location: Letchworth Garden City, Hertfordshire, United Kingdom; hybrid office/remote home office regime. Must be legally eligible to work in the EU and able to travel internationally.

Company

hirify.global is a global medical technology company developing clinically differentiated solutions for orthopedics, active lifestyles, and improved patient outcomes.

What you will do

• Receive and process customer orders, maintaining accurate order, customer, and billing information from entry through delivery.
• Resolve fulfillment, billing, credit-hold, and complaint-related issues with customers and field Sales.
• Coordinate with Customer Service, Sales Operations, Pricing and Master Data, and Accounts Receivable teams.
• Provide daily phone support, technical guidance, onboarding, and operational support to the local Customer Service team.
• Oversee team operations, absence and holiday planning, backup coverage, service continuity, and system housekeeping.
• Monitor KPIs and service-level performance, identify training needs, and contribute to process improvements and knowledge-base updates.

Requirements

• Legal eligibility to work in the EU and ability to travel internationally.
• At least 4 years of experience in customer service.
• Demonstrated experience driving process improvement initiatives.
• Experience with ERP systems; Oracle and Salesforce are preferred.
• Strong command of Microsoft Office, SharePoint, Microsoft 365, and Teams.
• Excellent communication, interpersonal, organizational, analytical, and problem-solving skills, with the ability to adapt to changing priorities.

Culture & Benefits

• Work in a global organization with more than 7,000 employees.
• Contribute to solutions supporting healthcare providers, patients, and communities.
• Comprehensive and competitive benefits package.
• Professional development and career growth opportunities within a multinational corporate structure.
• Modern office facilities with nearby amenities and convenient public transport access.