Customer Service Specialist (Manufacturing)

TL;DR

Customer Service Specialist (Manufacturing): Managing the end-to-end customer order cycle and account maintenance with an accent on order entry, SAP data management, and cross-functional coordination. Focus on ensuring on-time, in-full (OTIF) delivery and resolving complex customer enquiries and disputes.

Location: Hybrid (Tamworth, UK). Eligibility to work in the UK is required.

Company

The largest pureplay adhesives company in the world, specializing in innovative functional coatings, adhesives, and sealants across 30 market segments.

What you will do

• Manage the complete customer order cycle, including entry, maintenance, confirmations, and tracking.
• Act as the primary point of contact for an assigned customer portfolio to resolve enquiries promptly.
• Maintain accurate customer master records and handle invoice-related queries within SAP.
• Collaborate with Sales, Supply Chain, Logistics, and Finance teams to optimize OTIF delivery performance.
• Resolve customer complaints, disputes, and service-related concerns.
• Manage consignment stock processes and customer portal activities.

Requirements

• GCSEs or equivalent qualification.
• 0-2 years of experience in customer service, order management, or business support.
• Fluent written and spoken English.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Eligibility to work in the UK.
• Strong communication skills and attention to detail.

Nice to have

• Experience with SAP or similar ERP systems.
• Background in manufacturing, industrial, chemical, or supply chain environments.
• Fluency in an additional European language (e.g., German, French, Dutch, Spanish, Italian, Turkish, or Greek).
• Experience with consignment stock management and customer portals.

Culture & Benefits

• Collaborative global culture where employees are seen, heard, and respected.
• Equal Employment Opportunity environment.
• Opportunity to work within a large-scale international organization with $3.6 billion in revenue.