Customer Care Coordinator

Location: Bradford Euroway Ind Estate, United Kingdom; on-site five days per week

Company

hirify.global develops climate solutions for buildings, homes, and transportation through brands including Trane and Thermo King, with a focus on sustainability.

What you will do

• Handle high-volume incoming calls and transfer them accurately and promptly.
• Build relationships with existing and prospective customers and identify sales opportunities during customer care interactions.
• Coordinate with the sales team, transfer customer insights through the CRM system, and ensure quotations are completed within agreed KPI limits.
• Evaluate and improve processes for capturing and forwarding quotation requests across customer care, sales, marketing, and operations.
• Analyze customer interactions, probing effectiveness, trends, and sales opportunities.
• Prepare regular reports and support customer care and administrative teams during peak periods.

Requirements

• Experience in customer care or sales support.
• Knowledge of customer service principles and sales techniques.
• Leadership, interpersonal, communication, negotiation, analytical, and problem-solving skills.
• Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
• Ability to work with minimal supervision and maintain a positive, customer-focused approach.
• Right to work in the United Kingdom for the duration of employment.

Nice to have

• Knowledge of the manufacturing industry.
• Experience with Inspire systems; training is available.

Culture & Benefits

• Competitive salary and benefits package.
• Pension, healthcare, life insurance, and wellbeing platforms.
• Fast-paced working environment with a collaborative workplace community.
• Structured induction and continued learning and development.
• Opportunity to make a direct contribution to the business.