Client Service Officer (Fintech)

Location: London office, The Point - Cross Border; onsite

Company

hirify.global is a global commercial payments technology organization providing payment solutions for fuel, payables, toll, and lodging expenses across more than 80 countries.

What you will do

• Support clients throughout the full lifecycle, from onboarding through ongoing account management.
• Manage service requests, client reviews, account maintenance, and payment-related activities.
• Investigate and resolve client and internal queries while meeting service-level agreements.
• Collaborate with Sales, Compliance, Operations, Front Office teams, banking partners, and external clients.
• Support KYC and AML activities, maintain accurate client records, and monitor regulatory compliance.
• Contribute to operational projects and identify improvements in client servicing and efficiency.

Requirements

• At least 2 years of experience in client-facing service, operations, onboarding, or KYC-related work.
• Knowledge of KYC and AML documentation requirements.
• Strong client relationship management, stakeholder engagement, communication, and collaboration skills.
• Excellent attention to detail, organization, time management, and ability to manage multiple priorities.
• Ability to analyze problems, think strategically, and work proactively in a fast-paced environment.
• Experience in financial services, payments, FX, fintech, or alternative investments is advantageous.

Culture & Benefits

• Assigned workspace in the London office and company-issued equipment.
• Formal, hands-on training and career progression opportunities.
• Four-times life insurance and a pension scheme with a 5% employer contribution.
• Private healthcare and 25 days of holiday, with holiday buy/sell options.
• Access to LinkedIn Learning and employee rewards and discounts.