Revenue Operations Analyst (SaaS)

Location: 100% remote; work wherever you are

Company

hirify.global is an autonomous trust platform that centralizes security, compliance, audit, risk, vendor risk, privacy, and AI governance requirements for organizations.

What you will do

• Own Customer Success Operations, including CX process instrumentation and CRM hygiene in HubSpot.
• Document CX processes, workflows, and process adherence.
• Define key metrics and produce weekly, monthly, and quarterly reporting for renewals, retention, upsells, GDR, NDR, and logo retention.
• Own Partnership Operations, including process instrumentation and CRM hygiene in HubSpot.
• Document partnership processes and maintain partner pipeline and program reporting.
• Support recurring GTM operations requests, including variable pay calculations and ad hoc data requests.

Requirements

• 1–3 years of experience in Revenue Operations, preferably in Customer Success and/or Partnership Operations.
• Hands-on HubSpot experience, including building workflows, properties, reports, and dashboards.
• Working fluency with SaaS metrics such as ARR, MRR, GDR, NDR, churn, partner-sourced ARR, and partner-influenced ARR.
• Experience maintaining data hygiene and identifying errors or process deviations.
• Ability to learn new AI tools, technologies, and processes.
• Strong attention to detail and effective collaboration with multiple stakeholders.

Culture & Benefits

• 100% remote work with the flexibility to work from home, a café, the hills, or the beach.
• Annual allowance for co-working.
• USD 1,000 annual learning and development budget.
• Unlimited leave.
• Health insurance for the employee and family with coverage up to INR 10 lakh, plus accident and life insurance.
• INR 35,000 contribution toward workspace setup.