Business Analyst (SaaS)

Location: Chicago, United States; hybrid

Company

Cloud-based SaaS Transport Management Platform transforming transportation operations through workflow automation, planning optimisation, and built-in AI.

What you will do

• Analyse customer workflows, goals, and operational constraints.
• Translate business requirements into configurations within the Transport Management Platform.
• Support data mappings and transformations for reliable system integrations.
• Collaborate with technical teams to align solutions with business and functional needs.
• Manage administrative and project tasks accurately and on time.
• Build strong relationships with customers and internal stakeholders.

Requirements

• Interest in transportation, logistics, or workflow automation.
• Strong technical aptitude and ability to navigate complex software systems.
• Proficiency in Excel.
• Excellent communication skills and a customer-oriented mindset.
• Adaptability, organisation, and comfort working in a fast-paced scale-up environment.

Nice to have

• Background in SaaS, fintech, accounting, or operations.
• Basic scripting or SQL knowledge.

Culture & Benefits

• Competitive salary package with benefits.
• Flexible hours and hybrid working options.
• Opportunity to take ownership and deliver measurable impact.
• Career growth while the company expands across the USA and Europe.
• Collaborative, international, and mission-driven working environment.