5 дней назад
VodafoneThree - VBSE Service Desk Analyst
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
VodafoneThree - VBSE Service Desk Analyst (telecommunications and cybersecurity): Managing technical incidents, service requests, customer support, and proactive monitoring for mission-critical business services with an accent on incident coordination, service-level delivery, and operational documentation. Focus on analysing incident trends, coordinating high-priority resolutions, and building continuous service improvement plans.
Location: Farnborough, United Kingdom — on-site working required. The role follows rotational 12-hour shifts: two day shifts from 7 AM to 7 PM, two night shifts from 7 PM to 7 AM, followed by four days off. Candidates must be able to commute to the office within 60 minutes.
Salary
Excellent basic salary plus bonus and benefits.
Company
Three builds telecommunications infrastructure and provides connectivity, business security, and critical network services across the UK.
What you will do
- Manage incidents and service requests from initial triage through resolution, keeping customers updated.
- Coordinate with technical teams and stakeholders during service disruptions and high-priority incidents.
- Monitor customer services proactively and identify issues before they escalate.
- Lead or contribute to technical and incident review calls and maintain accurate operational records.
- Analyse incident trends and contribute to Continuous Improvement Plans and Service Improvement Plans.
- Support knowledge sharing, process improvement, and onboarding while meeting service levels and quality standards.
Requirements
- Experience managing tickets, incidents, or escalations in a technical support, service desk, or operational environment.
- Strong customer focus, communication, analytical, problem-solving, organisational, and prioritisation skills.
- Ability to work collaboratively, handle sensitive situations professionally, and maintain accurate documentation.
- Eligibility to obtain Secure Vetting (SC) clearance; British nationality is required.
- Full UK driving licence and access to a vehicle required.
- Experience with service incident management, telecommunications technologies, Fixed Line Remedy systems, or ITIL 4 certification is advantageous.
Culture & Benefits
- Full-time employment at 37.5 hours per week with rotational shift scheduling.
- Bonus, up to 28 days of annual leave plus bank holidays, and paid charity-work time.
- Personalised benefits including discounts, vouchers, pension plan, and family benefits.
- Learning tools, career development support, and parental leave policies.
- Employment offers are subject to criminal, DBS, financial, and other background checks.
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