Technical Support Engineer (EMEA)

Location: London, United Kingdom; hybrid work with office attendance required at least twice a week

Company

hirify.global provides an AI-powered contracting platform that helps organizations manage agreements, surface insights, and accelerate contract-related work.

What you will do

• Provide responsive technical support to customers through email, chat, and phone.
• Investigate, reproduce, troubleshoot, and resolve product issues and how-to questions.
• Partner with Account Executives and internal teams to deliver a seamless post-deployment customer experience.
• Identify recurring questions and knowledge gaps, and improve Help Center and support resources with Technical Writers.
• Translate customer feedback and support trends into product improvement and roadmap insights.
• Improve support workflows, triage practices, feedback evaluation, and response quality through thoughtful use of AI.

Requirements

• 2+ years of experience in customer service, technical support, or a related customer-facing role.
• Strong technical aptitude, troubleshooting, analytical, problem-solving, written, and verbal communication skills.
• Customer-first mindset with the ability to prioritize requests, manage escalations, and advocate for customers.
• Collaborative, cross-functional, team-oriented approach with strong ownership and sound judgment.
• Basic familiarity with Service Cloud or another customer support platform.
• Unrestricted right to work in the United Kingdom and ability to work from or around London.

Culture & Benefits

• Private medical and dental insurance covered at 100% for employees and dependents.
• Life assurance, income protection, pension contributions, and generous leave policies.
• Family-forming support through Maven.
• Monthly wellbeing and hybrid-work stipends, plus phone support where applicable.
• Regular team events and a collaborative environment focused on customer value.