Microsoft Dynamics 365 CE Support Consultant

Location: Fully remote anywhere in the UK

Salary: £35,000–£40,000 per annum, depending on experience

Company

Microsoft Solutions Partner with approximately 60 employees, delivering Microsoft technology solutions to customers across the UK and international markets.

What you will do

• Manage Dynamics 365 CE application support tickets from investigation through resolution.
• Diagnose functional and technical issues across Dynamics 365 CE and Power Platform environments.
• Resolve first- and second-line queries within agreed service levels and provide guidance on system functionality and best practice.
• Keep customers informed throughout the support lifecycle and take ownership of multiple incidents.
• Escalate incidents to specialist consultants or developers when required.
• Collaborate with consulting, technical, and project delivery teams while improving support processes.

Requirements

• At least 1 year of commercial experience supporting Dynamics 365 CE or CRM applications.
• Experience supporting Power Platform applications and working with Dynamics 365 Customer Engagement.
• Previous first- and second-line application support experience.
• Background working for a Microsoft Partner.
• Experience managing support tickets against SLAs, with strong diagnostic and problem-solving skills.
• Customer-focused communication skills and the ability to manage several tickets simultaneously.

Culture & Benefits

• Permanent fully remote work anywhere in the UK.
• 25 days of annual leave and two paid volunteering days.
• Bupa private healthcare and life assurance at four times salary.
• 3% pension contribution.
• Access to Microsoft certifications and additional professional qualifications.
• Opportunities for progression as the organisation expands internationally.