Jr Account Manager

Location: Hybrid in London or Paris, with 4 days per week in the office and 1 day working from home

Company

A rapidly scaling SaaS product company focused on order management and helping businesses improve commerce operations.

What you will do

• Manage contract renewals and identify upsell and cross-sell opportunities to support revenue growth and customer retention.
• Serve as the main point of contact for assigned customers and build long-term relationships.
• Gather customer requirements and pain points, advocate internally, and coordinate with Product, Legal, Finance, and Support.
• Learn customer business models, success metrics, and account management fundamentals under the mentorship of senior Account Managers.
• Support quarterly business reviews, customer projects, and feature demonstrations.

Requirements

• Fluent English with strong written and verbal communication skills.
• Bachelor’s degree in Business, Commerce, Marketing, or a related field, or equivalent professional experience.
• Strong interpersonal, relationship-building, organizational, and multitasking skills.
• Proficiency with CRM tools, spreadsheets, Google Workspace, Microsoft Office, and standard productivity software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Curiosity and enthusiasm for SaaS, food technology, and account management.

Nice to have

• Previous customer-facing experience in customer service, sales support, or business operations.
• Familiarity with APIs, integrations, or technical product environments.
• German or another European language, such as French, Spanish, or Italian.
• Experience with project management or working with product teams.

Culture & Benefits

• Dedicated learning budget for professional development.
• Opportunity to contribute to meaningful challenges in the global technology industry.
• Innovation-focused environment with weekly releases and new features.
• International team culture emphasizing transparency, visibility, and diverse perspectives.
• Regionally tailored compensation and benefits packages.