5 дней назад
Director, Account Management, Sales SMB (SaaS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Director, Account Management, Sales SMB (SaaS): Leading and scaling an EMEA SMB Account Management organization focused on customer retention, renewals, and upsells with an accent on SaaS sales leadership, team development, and cross-functional collaboration. Focus on managing up to eight Account Managers, shaping operational processes, and navigating complex decision-making for large SaaS investments.
Location: London, with hybrid ways of working
Company
provides a customer engagement platform that helps brands deliver personalized experiences through cross-channel messaging, journey orchestration, analytics, and AI-powered decisioning.
What you will do
- Lead and develop a growing team of up to eight Account Managers.
- Shape and scale SMB Account Management across EMEA.
- Drive customer retention, renewals, and upsell opportunities.
- Coach Account Managers managing SMB and mid-market customer relationships.
- Collaborate with Marketing, Integrations and Onboarding, Customer Success, and Sales Operations.
- Shape, influence, and execute operational processes across the organization.
Requirements
- At least 8 years of sales experience in mobile or marketing technology.
- At least 3 years of experience managing regional Commercial or Mid-Market Sales teams or Account Managers.
- Experience working with SMB clients and managing a medium-sized team.
- Strong leadership, coaching, presentation, and written communication skills.
- Experience identifying decision-makers and navigating decision processes for large SaaS investments.
- Up-to-date knowledge of digital trends, especially customer experience.
Nice to have
- Experience selling marketing automation, CRM, email, or analytics solutions.
- Experience working with clients across multiple industries, from startups to established small and medium-sized companies.
Culture & Benefits
- Hybrid work model with a curated in-office experience focused on community and collaboration.
- Competitive compensation that may include equity.
- Retirement and employee stock purchase plans.
- Flexible paid time off and comprehensive medical, dental, vision, life, and disability benefits.
- Family services, fertility benefits, and equal paid parental leave.
- Professional development through career pathing, learning platforms, and an annual learning stipend.
Hiring process
- AI-assisted tools may be used to review applications, schedule and record interviews, and summarize interview notes.
- Recruiting teams remain responsible for hiring decisions, with options for manual review or opting out of AI-assisted review depending on location.
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