Account Manager (NL) - German Speaking (SaaS)

Location: Hybrid, based in the Netherlands, with regular weekly travel to customers across the country. The role is particularly suited to candidates in the north-eastern Netherlands, including Nijmegen, Arnhem, Enschede, Zwolle, and Apeldoorn.

Company

Cloud-based SaaS Transport Management Platform helping logistics operations automate administrative work, optimize planning, and improve profitability and sustainability.

What you will do

• Manage and nurture customer relationships after implementation, ensuring satisfaction and long-term success.
• Act as the key account manager by organizing quarterly business reviews, tracking requests, and maintaining visibility into customer needs.
• Monitor customer usage and performance to identify opportunities for added value, expansion, and optimization.
• Work with support, onboarding, and product teams to deliver seamless customer experiences.
• Train and guide customers on maximizing the value of the platform.
• Capture, document, and communicate product feature requests and keep customers informed about progress.

Requirements

• 3–4 years of experience in account management, customer success, or another client-facing role.
• Experience in the transportation industry; container transport knowledge is advantageous.
• Technical confidence with SaaS products, APIs, and integrations.
• Experience with upselling, commercial objectives, presentations, or product demos.
• Strong communication, interpersonal, problem-solving, organizational, and customer-centric skills.
• Fluent Dutch, English, and German, spoken and written; comfortable with regular customer visits in the Netherlands.

Culture & Benefits

• Competitive salary package and benefits.
• Flexible working hours and the option to use a home office as a base.
• Growth opportunities in a fast-scaling technology company.
• Inclusive, collaborative environment focused on transforming the logistics industry.