Team Lead (AI/PropTech)

Location: United Kingdom, with regular travel between multiple branches in the Midlands/North West and periodic visits to the London HQ. Preferred locations include Birmingham, Coventry, Nuneaton, Leicester, and other Midlands locations. A full UK driving licence is required.

Company

hirify.global is building an AI operating system for residential lettings, combining real-world agency data with technology and operational workflows across more than 15,000 properties.

What you will do

• Own daily delivery across the Tenant Find, Property Management, and Payments journey, including workload allocation, performance tracking, issue resolution, and escalation.
• Lead and develop a front-line team of Letting Negotiators, Property Managers, and Financial Analysts, growing from 2–6 to 6–12 people.
• Run 1:1s, team huddles, target-setting, training, coaching, performance reviews, and formal performance processes.
• Maintain compliance, SOP adherence, service quality, and professional communication for landlords and tenants.
• Coordinate with branch managers and central teams to resolve operational issues and complaints.
• Lead process changes, implement new systems, promote AI-enabled workflows, and use operational data to improve conversion and efficiency.

Requirements

• At least 2 years of experience in a high-growth startup, scale-up, tech-led business, or high-volume operation.
• At least 1 year leading front-line field, branch, or customer service teams of 5 or more in a KPI-driven environment.
• Experience managing individual performance, including formal performance processes.
• Ability to use operational data to set priorities, diagnose problems, and make decisions independently.
• Strong delivery, organisation, change management, and technology adoption skills.
• Full UK driving licence and availability for regular branch travel are required.

Nice to have

• UK residential lettings experience, especially in tenant finding.
• Knowledge of UK lettings regulations, including ARLA/Propertymark, right-to-rent, and referencing.
• Experience implementing CRMs or managing post-acquisition integrations.

Culture & Benefits

• Full-time schedule from Monday to Friday, 9:00am–6:00pm UK time, with no shifts, nights, or weekends.
• Performance-based bonus and potential equity options.
• Focus on customer obsession, invention, operational excellence, and long-term thinking.
• Opportunity to improve residential rental operations through technology and AI-enabled workflows.