Head of Processing (Mortgage)

Location: New York City, in office

Company

hirify.global is building a software-driven mortgage platform that turns mortgage origination into a single API and automates processing workflows.

What you will do

• Own mortgage-processing expertise from submission through underwriting readiness.
• Identify repetitive work to standardize, automate, or eliminate.
• Translate workflows, edge cases, and expert judgment into product requirements and operating rules.
• Build human-review queues, SLAs, escalation paths, and controls for unsupported or ambiguous cases.
• Establish metrics for cycle time, manual touches, aging, exception rates, quality, and automated workflow coverage.
• Partner with Account Management, Underwriting, Product, and Engineering to diagnose bottlenecks and automation failures.

Requirements

• Significant mortgage-processing leadership experience at a scaled lender.
• Strong preference for wholesale mortgage experience.
• Experience operating at hundreds or thousands of loans per month.
• Strong analytical and operational judgment.
• Proven ability to improve throughput, quality, cycle time, or workflow design.
• Ability to make implicit operational knowledge explicit enough for technical teams to encode.

Culture & Benefits

• Full-time role within the Biz Ops department.
• High-ownership environment focused on delivering measurable outcomes.
• Direct collaboration across Account Management, Underwriting, Product, and Engineering.
• Opportunity to help scale mortgage volume while reducing routine manual processing.