обновлено 12 дней назад
Customer Success Manager - MIS Systems (EdTech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager - MIS Systems (EdTech): Supporting schools and multi-academy trusts with Bromcom MIS implementations, configuration, reporting, training, and ongoing consultancy with an accent on customer onboarding, system adoption, and proactive account support. Focus on conducting health checks, investigating customer needs, advising large education organisations, and translating user feedback into software enhancements.
Location: Bromley, England, United Kingdom; on-site and remote work options are stated. The role includes travel to customer sites depending on customer location.
Company
provides Management Information System software for schools and multi-academy trusts.
What you will do
- Support schools during MIS go-live projects through online and on-site assistance.
- Help new users with system setup, configuration, report building, general administration, and best practices.
- Provide advice and consultancy to large multi-academy trust and local authority customers.
- Act as a product knowledge point, manage your calendar, and prioritize customer needs.
- Conduct health checks and proactive investigations across customer sites.
- Collaborate with the wider business on software enhancements, customer success, and engagement.
Requirements
- Experience using MIS systems.
- Excellent communication and presentation skills.
- Ability to learn and adapt as the software changes.
- Strong self-organization, initiative, and people skills.
- Experience working in or with schools, including data management, timetabling, technical support, or training.
Nice to have
- Awareness of developments in the UK EdTech sector, including AI, Department for Education requirements, and other statutory changes.
Culture & Benefits
- Online and on-site customer support work.
- Remote and on-site work options are stated.
- Opportunity to work with schools and multi-academy trusts on education technology adoption.
- Some customer travel is required depending on site locations.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →