Customer Journey Manager (Finance Transformation)

Location: Bristol Harbourside, UK; hybrid working with at least two days per week or 40% of working time at an office site

Salary: £61,344–£68,160 per year

Company

hirify.global is a major UK financial services organisation delivering finance transformation and planning capabilities.

What you will do

• Lead discovery, design, and delivery of planning and reporting capabilities across Group Planning, Consolidation, Capital Planning, GCT Planning, and related processes.
• Translate complex business requirements into customer journeys, clear outcomes, success measures, and prioritised backlogs.
• Facilitate workshops with Finance Directors, subject matter experts, Product Owners, Engineers, and Architects.
• Identify and resolve planning difficulties, manual processes, and control weaknesses.
• Shape transformation roadmaps and prioritise delivery across multiple feature teams.
• Support governance, executive decision-making, agile delivery, and alignment with Finance Platform, Data, and Reporting strategies.

Requirements

• 3+ years of experience in large-scale business transformation, finance transformation, or change programmes within complex organisations.
• 3+ years of experience with planning, forecasting, reporting, or financial management processes.
• Experience translating business requirements into clear outcomes and customer journeys.
• Proven ability to facilitate workshops and align senior leaders, subject matter experts, and multiple collaborator groups.
• Strong analytical and problem-solving skills, with experience simplifying processes and improving controls.
• Experience working in agile delivery environments and supporting delivery across multiple teams.

Nice to have

• Knowledge of Group Planning, Capital Planning, Cost Planning, or Management Reporting.
• Experience with Oracle EPM, FCCS, EPBCS, or similar enterprise planning and performance management platforms.
• Experience in banking, financial services, or product-led and platform-based organisations.

Culture & Benefits

• Hybrid working with flexibility in office attendance and working patterns where reasonable adjustments apply.
• Pension contribution of up to 15% and an annual performance-related bonus.
• Share schemes, including free shares, and adaptable lifestyle benefits.
• 30 days of holiday plus bank holidays.
• Wellbeing initiatives, generous parental leave, and diversity, equity, and inclusion programmes.