Resident Liaison Officer (Social Infrastructure)

Location: East London and Essex, with regular travel across the area, home visits, and on-site work.

Company

hirify.global delivers infrastructure, construction, property services, refurbishment, regeneration, and building safety works across the UK.

What you will do

• Act as a visible and reliable point of contact for residents throughout improvement works.
• Explain planned works, timescales, disruption, preparation requirements, and schedule changes.
• Conduct home visits, resident meetings, telephone calls, and written communications.
• Coordinate appointments with residents, site teams, subcontractors, and client representatives.
• Handle enquiries and complaints, identify safeguarding or welfare concerns, and escalate issues appropriately.
• Maintain records in Total Mobile, support handover and aftercare, and encourage resident feedback.

Requirements

• Clear, confident verbal and written communication, including the ability to explain information in plain English.
• Empathy, patience, discretion, and confidence handling sensitive conversations.
• Strong organisation, time management, problem-solving, and follow-through.
• Good IT skills and willingness to learn systems such as Total Mobile.
• Ability to work independently while communicating effectively with wider teams.
• Full driving licence and access to a personal vehicle are required.

Nice to have

• Experience as a Resident Liaison Officer or in social housing or property services.
• Transferable experience in customer service, community engagement, or other public-facing roles.

Culture & Benefits

• Full-time role supporting residents and communities through practical improvement works.
• Competitive salary and benefits package.
• Career development and progression opportunities.
• Inclusive approach focused on accessible and positive interactions.