4 дня назад
Tech Support Engineer (Windows/macOS)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Tech Support Engineer (Windows/macOS): Diagnosing and resolving workstation, peripheral, office equipment, access, and connectivity issues for end users with an accent on Windows/macOS administration, hardware troubleshooting, ITSM ticket handling, and user enablement. Focus on preparing employee workstations, managing VPN/MFA and guest Wi-Fi access, documenting incidents, and reducing recurring service issues.
Location: Based in Vianen, Netherlands; candidates in the Utrecht region or Amsterdam, or willing to relocate to the Netherlands, are encouraged to apply. Occasional remote work is possible.
Company
InPost is a European logistics company providing automated parcel collection, delivery, courier, and fulfilment services for e-commerce.
What you will do
- Diagnose and resolve faults affecting workstations, peripherals, printers, video conferencing systems, digital displays, and other office equipment.
- Install and configure Windows and macOS systems in line with IT policies.
- Prepare workstations, user access, and equipment for new employees.
- Provide support for VPN access, MFA, network connectivity, guest Wi-Fi, and user accounts.
- Prioritise and resolve tickets in JIRA or ServiceNow, document solutions, and escalate complex incidents.
- Create user guides and FAQs, communicate service interruptions, and identify recurring issues for process improvement.
Requirements
- 2–5 years of experience in IT support, helpdesk, or technical support.
- Bachelor’s degree in IT or equivalent practical experience.
- Strong knowledge of Windows and/or macOS, with hands-on end-user hardware and software troubleshooting experience.
- Experience with Active Directory, user account management, networking, VPN, IP configuration, and connectivity troubleshooting.
- Experience with ITSM tools such as JIRA or ServiceNow, plus the ability to prioritise tickets and work independently.
- Fluent Dutch and strong English communication skills are required.
Nice to have
- Exposure to SCCM, JAMF, TeamViewer, or mobile device management solutions.
Culture & Benefits
- Full-time 7-month contract with the possibility of extension.
- Flexible working hours with occasional on-call duties.
- Holiday allowance and 25 vacation days per year.
- Opportunities to broaden technical skills through daily work, challenging projects, and training.
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