Customer Account Manager - SMB (SaaS)

Location: Melbourne, VIC, Australia; responsibility for the ANZ South territory covering VIC, SA, WA and TAS.

Company

hirify.global provides a workforce operating platform with workforce insights and people-first AI to help organizations manage their workforce.

What you will do

• Manage and grow a high-volume portfolio of SMB customers with up to 600 employees.
• Build trusted relationships by understanding customer businesses, workforce challenges and priorities.
• Identify and progress upsell, cross-sell, renewal and retention opportunities.
• Lead customer meetings and executive business reviews to uncover risks and opportunities.
• Monitor account health and churn risk, developing retention plans with internal teams.
• Maintain pipeline, forecasts and account records in Salesforce while representing customer needs internally.

Requirements

• Experience in end-to-end SaaS customer account management.
• Ability to manage a busy customer portfolio while maintaining consistent engagement.
• Customer-first mindset combined with commercial motivation.
• Confidence engaging stakeholders and positioning solutions consultatively.
• Curiosity, resilience and interest in building a career in technology sales.
• Ability to learn independently, respond positively to feedback and collaborate across a growing ANZ team.

Culture & Benefits

• Collaborative environment with support from internal stakeholders and external partners.
• Flexibility and benefits provided as part of the employment experience.
• Commitment to diversity and inclusion in the workplace and recruitment process.
• Disability accommodation is available during the application and interview process.