Senior Customer Success Manager (Fitness SaaS)

Location: Australia; remote

Company

hirify.global provides scalable, data-driven SaaS solutions for fitness businesses, supporting club management, member engagement, and payment processing worldwide.

What you will do

• Build trusted, long-term relationships with enterprise customers and key stakeholders.
• Monitor account health, identify risks and growth opportunities, and deliver business reviews.
• Develop and execute customer success plans that drive measurable business outcomes.
• Demonstrate product capabilities and capture customer success stories, feedback, and enhancement opportunities.
• Lead escalated customer issues, coordinate internal resources, and manage escalated support tickets.
• Maintain customer and product usage intelligence and mentor new hires and junior team members.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role supporting enterprise customers.
• Exceptional verbal and written communication, presentation, negotiation, and stakeholder management skills.
• Experience managing complex customer relationships and delivering positive business outcomes.
• Strong analytical, problem-solving, organizational, and prioritization skills.
• Experience with CRM, customer engagement, and project management tools, plus proficiency in Microsoft Excel.
• Ability to build effective cross-functional partnerships in a fast-paced environment.

Nice to have

• Experience in the fitness industry and/or SaaS.

Culture & Benefits

• Values-focused culture centered on Best Life, One Team, and Growth Mindset.
• Open PTO, statutory leave, and 14 paid holidays, including company-wide Days of Disconnect.
• Paid parental leave, including up to six months of company-supported leave, plus pawternity leave.
• Annual reimbursement for fitness, wellness, and health expenses.
• Medical support, confidential employee assistance, and a Calm subscription for the employee and up to five family members or friends.