Customer Success Manager – GTM

Location: Melbourne or Sydney, Australia; hybrid

Company

hirify.global is a global technology company focused on data and analytics solutions for consumers, businesses, and society.

What you will do

• Build long-term relationships with key enterprise clients as the primary post-sale contact and trusted advisor.
• Create strategic success plans aligned with customer goals, priorities, and business outcomes.
• Drive adoption and value realization by helping customers expand their use of hirify.global solutions.
• Track product adoption, customer health, and success metrics while identifying engagement risks and improvement opportunities.
• Lead business reviews and present product insights and success measures to senior stakeholders and executive audiences.
• Support retention, renewals, and account expansion by identifying growth opportunities and collaborating with Sales, Product, Delivery, Support, Consulting, and Billing.

Requirements

• 6+ years of experience in Customer Success, Account Management, Relationship Management, or another customer-facing role.
• 3+ years of experience with enterprise software, SaaS, data, analytics, fintech, fraud, identity, credit, or related technology solutions.
• Experience conducting quarterly business reviews and engaging senior leaders.
• Experience managing customer adoption, retention, renewals, or growth initiatives.
• Proactive and collaborative problem-solving approach.
• Experience with CRM platforms such as Salesforce and productivity tools such as Microsoft Office.

Nice to have

• Interest in emerging technologies and AI-enabled tools.

Culture & Benefits

• Flexible work environment with a hybrid model.
• Novated leasing and salary packaging.
• Compensation package with bonus or commission plan.
• hirify.global shares discount and wellness program.
• Flexible time off, volunteer time off, personal leave, and paid holidays.
• 17 weeks of paid parental leave, family care leave, and up to 5 days of study leave.