Enterprise Customer Success Manager (SaaS/Automotive)

Location: Sydney, Australia; hybrid and field-based role. Full-time Australian working rights required.

Company

hirify.global operates an online vehicle marketplace that helps people buy and sell vehicles and provides services to automotive businesses.

What you will do

• Own and grow relationships across a portfolio of enterprise automotive dealer groups, supporting up to 150 dealers.
• Drive SaaS product adoption, best practices, customer engagement, retention, and long-term success.
• Use customer data and insights to identify risks, improvement areas, growth opportunities, and re-engagement needs.
• Deliver reporting and actionable insights to dealer stakeholders.
• Identify subscription uplift and advertising opportunities.
• Partner with Enterprise Account Managers, Account Executives, and Onboarding teams on onboarding, renewals, and customer growth.

Requirements

• Proven experience in Customer Success, Account Management, or Client Services, ideally in SaaS or technology.
• Strong relationship-building and stakeholder management skills, including confidence engaging senior decision-makers and business owners.
• Commercial mindset with the ability to identify growth, retention, and upsell opportunities.
• Strong data and analytical skills, with the ability to turn customer data into clear, actionable insights.
• Excellent communication, presentation, influencing, organisation, and prioritisation skills.
• Must have full-time Australian working rights and complete a National Police Record check.

Nice to have

• Experience in automotive, digital advertising, or SaaS.

Culture & Benefits

• Hybrid working combining remote flexibility with in-person collaboration and field engagement.
• Collaborative environment with opportunities to learn from experienced colleagues.
• 24 weeks of paid parental leave for primary caregivers and four weeks for secondary caregivers.
• Six weeks of paid gender-affirming care leave.
• Hackathons, continuous learning opportunities, wellbeing initiatives, and flexible working arrangements.
• Part-time options may be discussed during the hiring process.

Hiring process

• Successful candidates complete a National Police Record check.
• Workplace adjustments are available for candidates who require support during the recruitment process.