Bilingual Customer Success Manager (Cybersecurity)

Location: Orlando, FL; remote workplace, with a hybrid model of 2–3 days in the office mentioned in the benefits

Company

hirify.global provides cybersecurity services and platforms covering identity and access management, exposure management, managed detection and response, and AI-augmented security operations.

What you will do

• Manage an assigned client portfolio and drive retention, growth, and expansion.
• Build trusted security-advisor relationships and act as the voice of the customer.
• Schedule and host client meetings, operational reviews, quarterly business reviews, and strategic executive reviews.
• Own the customer journey, monitor client health, and deliver measurable service outcomes.
• Coordinate responses to client requests and maintain relationships with directors, executives, business leaders, and security professionals.
• Serve as the primary point of contact between clients and internal teams.

Requirements

• Spanish and English bilingual proficiency required.
• At least 2 years of experience in a Customer Success role.
• At least 3 years of cybersecurity experience, including security controls such as EDR or SIEM, security frameworks such as MITRE or NIST, and/or SOC, incident response, or security engineering.
• Experience with MSSP security operations, security service delivery, or security consulting.
• Project management experience, including creating, owning, and documenting artifacts and completion certificates.
• Experience with strategic account planning, relationship management, presentations, and gaining alignment with C-suite and client executives.

Culture & Benefits

• Medical insurance covering employees and dependents.
• Life insurance and a retirement match program.
• Hybrid work model with 2–3 days in the office.
• Paid time off, sick and casual leave, maternity and paternity leave, bereavement leave, and volunteer time.
• Professional development reimbursement, LinkedIn Learning access, and mobile phone reimbursement.