Solution Consultant (SaaS)

Location: Remote, home-based, open to candidates anywhere in Hungary

Company

hirify.global is a global SaaS company providing critical communications, enterprise safety, and Critical Event Management solutions for organizations and government institutions.

What you will do

• Lead customer engagement through deployment, solution adoption, and ongoing operations.
• Establish governance models, facilitate stakeholder meetings, document decisions, and provide account updates.
• Define customer success criteria, track progress, and maintain action plans for projects and commitments.
• Deliver product education and training programs for customer teams.
• Troubleshoot customer concerns, coordinate internal resources, and escalate critical technical or operational issues.
• Represent customer feedback to Account Management, Product Management, and Engineering while identifying adoption and value-improvement opportunities.

Requirements

• At least three years of experience in customer-facing support, consulting, professional services, account management, project management, or technical consulting.
• Strong project management, organization, prioritization, communication, analytical, and problem-solving skills.
• Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.
• Ability to coordinate teams and resources to resolve complex customer support or implementation challenges.
• Proficiency with Microsoft Office, Salesforce, and web-based applications.
• Bachelor’s degree in Business, Computer Science, or a related field, or equivalent relevant experience.

Nice to have

• Consulting experience in emergency preparedness, crisis management, or business continuity.
• Experience with government organizations or large enterprises.
• Experience delivering customer training or managing complex software implementations.

Culture & Benefits

• Remote, home-based work arrangement within Hungary.
• Attractive salary package and exceptional benefits.
• Work with Account Management, Operations, Product, and Engineering teams.
• Equal employment opportunity workplace.