Supervisor I (Retail)

Location: Milpitas, California, USA — Great Mall, Kate Spade

Salary: $17.00–$27.75 per hour

Company

Kate Spade New York is a global lifestyle and fashion brand within hirify.global's portfolio, offering handbags, ready-to-wear, jewelry, footwear, home décor, and related products.

What you will do

• Supervise the sales floor and create a customer-first, high-energy retail environment.
• Drive personal sales, team performance, sales targets, and KPI results.
• Build client relationships through outreach, service standards, clienteling, and VIP retention.
• Coach associates, support recruitment and onboarding, and provide performance feedback.
• Manage opening and closing procedures, cash handling, deposits, POS transactions, inventory, shipments, and stockroom organization.
• Lead omnichannel and virtual selling initiatives, live-stream shopping, customer data capture, and brand-safe social media engagement.

Requirements

• At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury or premium retail experience is preferred.
• Strong written and verbal communication, customer service, organization, initiative, and multitasking skills.
• Strong English language proficiency required.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and familiarity with omnichannel, virtual selling, and clienteling tools.
• Ability to work nights, weekends, public holidays, peak seasons, and other high-traffic retail days; ability to lift 25 lbs regularly and up to 50 lbs occasionally.

Culture & Benefits

• Inclusive, equitable, and diverse workplace focused on team development and customer experience.
• Medical, dental, and vision insurance.
• 401(k), disability insurance, commuter benefits, and tuition assistance.
• Paid paternity and maternity leave.
• Equal opportunity and reasonable accommodation support for disabilities and religious beliefs.