Specialized Client Care Consultant (Insurance)

Location: Franklin, Wisconsin, United States; hybrid

Salary: $75,600–$113,400 per year; geographic-specific ranges of $83,200–$124,800 and $86,960–$130,440 may apply.

Company

hirify.global provides insurance and financial services focused on client needs and long-term outcomes.

What you will do

• Resolve complex application submission, onboarding, servicing, transaction, inquiry, and escalation issues for specialized insurance products.
• Design, improve, and implement servicing processes, policies, systems, and operational solutions.
• Lead complex remediation efforts and coordinate support across products, services, departments, Financial Representatives, third-party administrators, and clients.
• Develop and deliver training, including e-learning, while educating, coaching, and mentoring staff.
• Prepare complaint responses, perform audit and suitability reviews, and support compliance with contracts, state and federal regulations, and HIPAA requirements.
• Analyze quantitative and qualitative business data to identify patterns, trends, and insights for decision-making.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• At least 7 years of progressively responsible customer service experience involving complex products.
• Expert knowledge of specialized products and markets, including ESINS, BOLI/COLI, eSope, life, disability income, and business markets.
• Strong technical, analytical, communication, negotiation, decision-making, and problem-solving skills.
• Experience leading process improvements, product introductions, system enhancements, projects, or committee efforts.
• Ability to manage multiple assignments independently and negotiate resolutions with field representatives, third-party administrators, and clients.

Culture & Benefits

• Hybrid work arrangement in Franklin, Wisconsin.
• Focus on client interests, continuous learning, and operational improvement.
• Equal opportunity environment supporting creative ideas, professional challenges, and leadership.
• Compensation varies based on skills, experience, market conditions, candidate location, and other hiring factors.