Patient Access Associate Specialist - Full Time (Healthcare)

Location: Onsite at HSHS - St. Clare Hospital in Oconto Falls, Wisconsin; applicants must reside in and be authorized to work in the United States.

Salary: $17.00–$18.15 per hour, based on experience.

Company

Technology-enabled revenue cycle management provider supporting hospitals and affiliated physician groups with end-to-end and point-solution services.

What you will do

• Perform patient admitting and pre-registration activities for hospital services.
• Assign medical record numbers, collect demographic and insurance information, process physician orders, and complete compliance checks.
• Verify insurance eligibility, select plan codes, enter benefit data, and support point-of-service collections and clean claims.
• Explain consent, Medicare, Tricare, observation, and other patient forms; obtain signatures and document distribution.
• Conduct medical necessity screening with ABN software and complete required documentation.
• Operate the telephone switchboard, conduct account audits, and provide compassionate customer service.

Requirements

• Onsite availability at HSHS - St. Clare Hospital in Oconto Falls, WI is required.
• Residence and authorization to work in the United States are required.
• High school diploma or GED.
• At least 1 year of customer service experience.
• Inquisitive mindset and openness to innovation, including AI.
• HFMA Certified Revenue Cycle Representative certification required within 9 months of hire.

Culture & Benefits

• Full-time day shift with every other weekend and an on-call rotation.
• Comprehensive healthcare, time off, retirement, and well-being benefits.
• Paid professional certification and tuition reimbursement.
• Bonus and incentive programs.
• Development-focused culture emphasizing collaboration, growth, innovation, and work-life flexibility.