Customer Service Co-Op (AI)

Location: Chaska, Minnesota, United States. Full-time, onsite co-op assignment from January through June 2027, working Monday-Friday, 8 a.m.-5 p.m.

Compensation: $20-$30 per hour.

Company

hirify.global develops advanced science and materials solutions that enable technologies and support innovation across industries.

What you will do

• Monitor the shared customer service inbox and respond to inquiries about order status, quotes, shipments, lead times, documentation, and related service questions.
• Research customer issues using SAP, internal systems, and documentation.
• Coordinate with Customer Service Representatives, Logistics, Planning, Quality, and Sales to resolve customer requests.
• Support quote preparation, order follow-up, shipment tracking, returns coordination, reporting, and operational improvement projects.
• Participate in the Customer Service Inbox AI Agent project through testing, email classification, process documentation, automation analysis, and continuous improvement.

Requirements

• Currently enrolled in a bachelor's degree program in business, supply chain, operations management, data analytics, industrial engineering, management information systems, or a related field.
• Expected graduation between December 2027 and May 2029.
• Strong analytical, problem-solving, organizational, written, and verbal communication skills.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
• Available to work 40 hours per week onsite from January through June and familiar with university co-op participation requirements.
• hirify.global does not provide immigration-related sponsorship for this role, including H-1B, TN, or STEM OPT sponsorship.

Nice to have

• Interest in customer service operations, business process improvement, automation, or artificial intelligence applications in business.

Culture & Benefits

• Collaborative, values-driven work environment focused on People, Accountability, Creativity, and Excellence.
• Employees are encouraged to contribute ideas and participate in projects and initiatives.
• Total rewards package with benefits supporting career development, health, and financial well-being.
• Six-month co-op assignment providing hands-on experience in customer service operations, supply chain processes, and business automation.