Manager, Technical Operations (IoT)

Location: Atlanta, GA, United States; hybrid schedule requiring at least three days per week in the office, with varied shifts and up to 15% travel.

Company

hirify.global provides safety and emergency response solutions, including wearable panic buttons, incident mapping, visitor management, and reunification tools for education, healthcare, government, commercial, and public safety organizations.

What you will do

• Lead and develop Technical Operations Engineers and Mapping Specialists, including work allocation, performance goals, KPIs, training, and coaching.
• Build scalable operational workflows and remove bottlenecks across provisioning, mapping, scheduling, and deployment.
• Oversee provisioning, installation readiness, QA, and certification for hardware and software components of the hirify.global Safety Platform.
• Act as the primary technical escalation point for Field Engineers and installation partners during on-site deployments.
• Ensure accurate GIS-based Safety Blueprint maps and develop dashboards for operational and scheduling performance.
• Collaborate with Sales, Customer Success, Project Management, Field Services, Operations, and Supply Chain to meet delivery targets.

Requirements

• 5+ years of experience in technical operations, deployment support, or field services management, including at least 3 years in direct leadership.
• Bachelor’s degree in Computer Science, Information Technology, Business Operations, or a related field, or equivalent experience.
• Experience with metrics-driven performance management, complex scheduling, logistics, budgets, or resource allocation.
• Advanced proficiency with Salesforce, Field Service Lightning, and Rocketlane.
• Knowledge of TCP/IP, DHCP, DNS, routing and switching, Linux command-line interfaces, Zigbee, LoRaWAN, and hardware troubleshooting.
• Must be based in Atlanta, GA and work in the office at least three days per week; flexibility for varied installation schedules is required.

Culture & Benefits

• Hybrid work environment with workplace flexibility.
• Company-wide discretionary bonus and employee referral bonus.
• Fifteen days of PTO, twelve company holidays, three paid sick days, and one floating holiday.
• Medical, dental, and vision healthcare plans, plus a 401(k) plan with a 4% employer contribution.
• Monthly device reimbursement and up to $2,500 per year for eligible education expenses.
• Charitable program matching.

Hiring process

• Applications are reviewed through the official recruiting process.
• Interviews are conducted by hirify.global employees.
• Official offers are issued only after the interview process is completed.