Account Manager (Australia & New Zealand)

Location: Remote, based in Australia with full working rights; able to cover AU & NZ time zones

Company

hirify.global operates a B2B marketplace connecting jewellery retailers with suppliers of natural and lab-grown diamonds, gemstones, melee, and finished jewellery across more than 70 countries.

What you will do

• Own a portfolio of ramped and tenured jewellery retailers in Australia and New Zealand.
• Protect and grow net revenue retention by identifying churn risks and expanding accounts across product categories.
• Reactivate lapsed and declining accounts through structured win-back initiatives.
• Run business reviews covering pricing, stock, service, and growth plans.
• Coordinate with operations, support, and finance to resolve delivery, return, quality-control, and credit issues.
• Maintain accurate Salesforce records and share customer and market insights to influence product, pricing, and supply decisions.

Requirements

• At least 3 years of experience in B2B account management, inside sales, or customer success with revenue or retention targets.
• Demonstrated success retaining and growing existing accounts.
• Commercial experience discussing margins, pricing, and stock with business owners.
• Organised, self-directed approach to managing a large remote customer portfolio.
• Strong CRM discipline with Salesforce or a similar platform.
• Based in Australia with full working rights and excellent written and spoken English.

Nice to have

• Experience in jewellery, diamonds, watches, or luxury goods.
• Marketplace, wholesale, or trading business experience.
• Experience selling to SMB owner-operators.
• Comfort working with spreadsheets or BI tools to analyse accounts.

Culture & Benefits

• Remote-first work with flexible working hours.
• Low-hierarchy environment with early ownership and direct access to leadership.
• Continuous learning and opportunities for professional growth.
• Unlimited holiday allowance.
• Opportunity to contribute during a period of rapid company expansion.
• Full-time permanent position in Australia; visa sponsorship is not available.