Associate Customer Operations Manager (Healthcare)

Location: Remote within the United States; corporate roles are not hired in Alaska, Arkansas, Delaware, Hawaii, Maine, Mississippi, New Mexico, Oklahoma, South Dakota, Vermont, or Wisconsin. Virta is a remote-first company with office hubs in Denver and San Francisco.

Salary: $70,000–$85,000 per year, plus equity and bonus opportunities. Compensation is location-based.

Company

hirify.global develops technology, personalized nutrition, and virtual care solutions to help people reverse metabolic disease.

What you will do

• Support customer data operations, including outbound member file feeds, SFTP setup and troubleshooting, data partner changes, and eligibility or marketing contact file ingestion.
• Execute UAT and QA for customer launches, product expansions, configuration changes, and product updates.
• Investigate eligibility and data discrepancies, validate customer and member information, and escalate risks or blockers.
• Maintain accurate customer configuration records, file setup documentation, testing results, and operational trackers.
• Coordinate work across Implementation, Client Success, Member Administration, Engineering and Data, and Analytics teams.
• Manage multiple priorities and recommend improvements that make Customer Operations processes more efficient and reliable.

Requirements

• Approximately 2+ years of experience in operations, implementation, project coordination, technical support, or a related field; demonstrated independence and impact may substitute for experience.
• Strong attention to detail and comfort working with structured data, spreadsheets, file specifications, and operational systems.
• Strong problem-solving skills, including investigating discrepancies, documenting findings, identifying risks, and escalating effectively.
• Ability to manage multiple priorities, meet deadlines, and communicate progress, dependencies, and blockers clearly.
• Proactive use of AI tools to improve individual output and efficiency, with the ability to learn new systems and processes quickly.
• Work authorization must align with Virta's eligible US hiring locations; corporate roles exclude the listed states.

Culture & Benefits

• Values include people first, ownership, impact, no ego, transparency, evidence-based decisions, and rapid iteration.
• Remote-first work environment with teams distributed across various locations.
• Offers equity and bonus opportunities in addition to base salary.
• Work may involve sensitive patient information governed by HIPAA; security and privacy training is provided.
• AI-powered tools may support application review, candidate screening, and interview note taking, while final hiring decisions are made by hirify.global personnel.