Customer Support Business Analyst Intern (AI)

Location: McConnellsburg, Pennsylvania, United States; the role combines office-based administrative duties with physical activity in field or production environments.

Pay: $18.00–$37.00 per hour

Company

JLG, an hirify.global company, develops access equipment, training, and customer support solutions for the construction and related industries.

What you will do

• Develop and prioritize the customer support technology roadmap in alignment with AI strategy and business goals.
• Improve customer self-service capabilities and reduce the need for agent intervention.
• Analyze support workflows and identify opportunities to streamline and automate tasks.
• Support human-in-the-loop AI solutions and participate in agile planning, backlog grooming, and cross-functional meetings.
• Contribute to a unified agent interface and optimize knowledge center services.
• Help expand support expertise across new product lines and sales channels.

Requirements

• Currently pursuing a degree in Business Analytics, Information Systems, Computer Science, or a related field.
• Strong analytical, problem-solving, written, and verbal communication skills.
• Basic understanding of AI principles, automation tools, and technology integration in customer support.
• Ability to collaborate with product managers, developers, and customer support agents.
• Ability to perform extended computer-based work and occasional physical tasks, including walking, standing, moderate lifting up to 50 pounds, and working around varying temperatures or noise.

Nice to have

• Coursework or experience with agile project management, sprint planning, or similar methodologies.
• Interest in or knowledge of construction, agriculture, or horticulture.
• Experience with Zendesk, Salesforce, AI-driven support tools, Tableau, Power BI, JIRA, or Confluence.

Culture & Benefits

• Hands-on experience with high-impact projects contributing to business outcomes.
• Mentorship from professionals in customer support, technology strategy, and AI.
• Exposure to an agile development environment.
• Professional development and training opportunities in customer support technology and business analysis.
• Reasonable accommodations are available for qualified individuals with disabilities.