Customer Experience and Transformation Intern (AI)

Location: Onsite in Addison, Texas, or Montpelier, Vermont; in-office four days per week on Monday through Thursday

Hourly pay: $19–$28 USD

Company

hirify.global is an insurance company providing life insurance and annuity products, with a focus on financial security, community support, and sustainable workplaces.

What you will do

• Rotate across Customer Experience Center functions, including calls, escalations, workforce planning, learning, knowledge, quality, and improvement.
• Analyze customer and agent interactions, operational data, and performance measures to identify patterns and service friction.
• Support AI and digital transformation initiatives by measuring adoption, engagement, quality, and business impact.
• Create analyses, dashboards, presentations, and recommendations for leadership decision-making.
• Participate in improvement projects that make service faster, easier, more consistent, and more valuable.
• Collaborate with leaders and associates, test ideas, and present findings and practical next steps.

Requirements

• Be a rising college junior or senior pursuing a bachelor's degree.
• Demonstrate curiosity about customer experience, operations, technology, AI, analytics, or business improvement.
• Have strong analytical, problem-solving, communication, and presentation skills.
• Be comfortable working with data, spreadsheets, presentations, or other analytical tools; academic experience counts.
• Be willing to learn the insurance business and approach unfamiliar questions with persistence and sound judgment.
• Visa sponsorship is not available for this position.

Nice to have

• Experience with data analysis, spreadsheets, presentations, or analytical tools.

Culture & Benefits

• Ten-week paid internship from June 1 through August 6, with formal orientation and onboarding.
• Networking opportunities with peers and leaders throughout the summer.
• Cross-departmental group project focused on an enterprise-wide solution and presented at a company-wide event.
• Presentation skills coaching, learning opportunities, and access to mentors who previously participated in the program.
• Benefits may include 401(k) eligibility, vacation, sick time, parental leave, and other medical and financial benefits.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.