Account Manager - Bogota (SaaS)

Location: On-site in Bogota, Colombia

Company

A product company providing an AI-powered B2B SaaS platform that combines customer data, personalization, and journey orchestration across multiple marketing channels.

What you will do

• Own renewal strategy and success across an existing customer portfolio, including commercial and contractual targets.
• Manage senior stakeholders from onboarding kick-off through Business Reviews and renewal processes.
• Discover customer needs, define strategic goals, and align solutions with relevant product suites.
• Identify and initiate upsell, expansion, MRR growth, and customer advocacy opportunities.
• Lead contract negotiations, price discussions, service-level adjustments, and collection package increases.
• Monitor market and industry trends to support stakeholder engagement and product roadmap execution.

Requirements

• University degree in Business, Marketing, Engineering, or a related field.
• 5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Strong written and spoken English plus fluency in the native language.
• Experience negotiating contracts and navigating legal discussions.
• Strategic thinking, project management, accountability, and strong persuasive communication skills.
• Experience building relationships, discovering needs, resolving conflicts, and gaining consensus among senior stakeholders in enterprise or strategic accounts.

Nice to have

• Experience with Value Selling, Challenger Selling, or SPIN Selling methodologies.

Culture & Benefits

• International, diverse, and inclusive work environment.
• Access to more than 16,000 LinkedIn Learning courses.
• Opportunities to deliver training and workshops and share professional expertise.
• Paid Spotify subscription.
• Work in the customer experience technology industry with opportunities for professional development.