Onboarding Success Manager (HR SaaS)

Location: Remote; candidates may work from anywhere, but must be based within UTC -4 / -7. The posting lists Brazil, Chile, Colombia, Costa Rica, and Mexico.

Salary: Brazil R$150K–R$200K; Chile CLP 21M–CLP 26M; Colombia COP 84M–COP 110M; Mexico MX$550K–MX$690K; Costa Rica CRC 11M–CRC 15M.

Company

hirify.global is a global employment platform that helps companies hire, pay, and support talent across countries.

What you will do

• Guide Customers and Team Members through the complete onboarding journey, from new-hire submission to engagement.
• Answer onboarding questions, provide explanatory documentation, and organize customer and Team Member meetings.
• Manage custom requests and escalations in collaboration with Sales, Product, Legal, and Finance.
• Support contract customization in line with internal procedures and compliance requirements.
• Maintain accurate customer and employment data and improve onboarding processes, playbooks, knowledge sources, and self-service tools.
• Track product releases and global employment regulation changes while completing ongoing upskilling against agreed KPIs.

Requirements

• 3+ years of experience in HR or in a customer-facing role for an HR SaaS platform.
• Experience scheduling and managing customer meetings, handling escalations, and improving customer satisfaction metrics such as cSAT or NPS.
• Experience following and improving operational processes while maintaining a customer-focused approach.
• Strong attention to detail, organizational and analytical skills, work ethic, and written and verbal communication.
• Ability to work autonomously in a fast-paced environment and collaborate across teams.
• Fluent English and availability within UTC -4 / -7 are required. Reliable home internet access is also required.

Nice to have

• 3+ years of customer success experience, preferably onboarding customers to an HR SaaS platform across SMB to enterprise segments.
• Knowledge of employment practices in more than one country.
• Fluency in languages other than English.

Culture & Benefits

• Fully remote, asynchronous, and collaborative work environment.
• Work-from-anywhere model for employees authorized to work where they live.
• 40 days of paid time off per year, including holidays and vacation, or more where locally required.
• Mental health support, a monthly wellbeing allowance, and flexible paid parental leave.
• Work-from-home stipend for laptop and home office equipment.
• Inclusive, trust-based culture focused on global employment access and social impact.