Sales Support Specialist (AI)

Location: London, UK; hybrid work with attendance at the London office around two days a week

Company

DeepL is an AI product and research company building secure language technology for translation, writing improvement, and real-time voice translation.

What you will do

• Own the regional Sales Operations support channel in Slack and manage incoming requests.
• Diagnose and resolve sales support issues end to end, involving Operations, Salesforce Administration, or Finance when needed.
• Help sellers manage Salesforce opportunities, quotes, accounts, and sales processes.
• Investigate and correct data quality issues that could delay deals.
• Create documentation and guides, and identify recurring issues for root-cause resolution.
• Provide extended support during quarter-end and year-end peaks, including availability until 11pm UK time on the final day of a quarter.

Requirements

• 2–4 years of experience in sales support, sales operations, revenue operations, or CRM administration.
• Working knowledge of Salesforce or a comparable CRM and an understanding of sales processes.
• Service-oriented approach, ownership, strong attention to detail, and the ability to manage multiple Slack conversations.
• Excellent written and verbal English with the ability to explain processes clearly.
• Based in the UK and able to work from the London office around two days a week.
• Willingness to work extended hours at quarter-end and year-end; exposure to Chargebee, Zuora, or similar billing systems is valuable.

Culture & Benefits

• Hybrid work with flexible hours and collaboration across international teams.
• International workforce representing more than 90 nationalities.
• Regular feedback, open communication, and an emphasis on empathy and growth.
• Regular in-person team events and monthly full-day Hack Fridays.
• 30 days of annual leave excluding public holidays and access to mental health resources.
• Benefits tailored to the employee’s location.