Sales Operations Analyst (SaaS)

Location: Remote or hybrid depending on proximity to office hubs; travel to team and company-wide offsites is expected.

Company

Cloud-based software helps auto repair shops manage operations, payments, customer engagement, and growth.

What you will do

• Align sales goals with company strategy and establish quality controls for reliable revenue processes.
• Partner with sales leadership to improve sales methodology, enablement, operations, and reporting.
• Oversee Salesforce adoption, policy adherence, data integrity, duplicate merging, and routine data cleanup.
• Troubleshoot day-to-day sales user issues and support tools including Outreach, Chili Piper, and Gong.
• Monitor new workflows, gather feedback, and support data migrations and revenue technology implementations.
• Build standard operating procedures, training materials, reports, and dashboards covering pipeline health and representative activity.

Requirements

• 1+ year of experience in sales, operations, or sales operations management.
• Experience in SaaS or a fast-paced startup environment.
• Experience following defined processes in a CRM; Salesforce experience is a plus.
• Strong presentation, communication, interpersonal, organizational, and time-management skills.
• Ability to summarize insights and communicate them effectively to leadership and Revenue Operations.
• Self-motivated, independent, and interested in startups, sales, and technology.

Nice to have

• Salesforce experience.

Culture & Benefits

• Remote and hybrid work models with intentional in-person connection.
• Competitive base salary, paid time off, and paid maternity, parental bonding, and medical leave.
• Medical, dental, vision, prescription, BetterHelp counseling, life, and AD&D insurance.
• 401(k) plan with a 100% employer match on contributions up to 6%, plus FSA and HSA options.
• Up to $60 per month for wellness expenses and a $300 home-office setup bonus after one year.
• Continuing education support, team activities, and company offsites.