обновлено 4 дня назад
IT Support Engineer (Medtech)
85 000 - 115 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Engineer (Medtech): Building a user-friendly IT environment and supporting a distributed healthcare team with an accent on end-user support, device lifecycle management, and identity administration. Focus on running onboarding and offboarding, administering Okta, Google Workspace, and Slack, and implementing security policies for patient data protection.
Location: Remote within the United States, working 8:00am–5:00pm Pacific. Offices are available in New York City and San Francisco for local employees who choose to work there.
Salary: $85,000–$115,000 base per year, plus equity.
Company
is a virtual medical practice providing 24/7 technology-enabled care for women and children across pregnancy, postpartum, pediatrics, menopause, and perimenopause.
What you will do
- Create an intuitive and user-friendly technology environment for employees.
- Provide primary IT support coverage during West Coast hours for a mostly remote workforce.
- Manage onboarding and offboarding, including account provisioning, device shipping, and equipment recovery.
- Administer systems including Okta, Google Workspace, Slack, and related workplace tools.
- Support Apple hardware, MDM platforms, and device lifecycle management for remote employees.
- Implement security policies to help protect patient data.
Requirements
- 2+ years of experience in an IT support or IT operations role.
- Strong customer service and communication skills with a focus on end-user experience.
- Ability to work independently and collaboratively while anchoring afternoon coverage.
- Experience administering Okta, Google Workspace, Slack, or similar systems.
- Experience supporting Apple hardware, including MDM tools such as Iru or Jamf.
- Ability to work remotely from within the United States during Pacific Time working hours.
Nice to have
- Experience automating repetitive tasks with Okta Workflows, Slack Workflows, or BetterCloud.
- Experience with Slack-based IT ticketing tools.
- Experience with security and compliance platforms such as Vanta or Drata.
Culture & Benefits
- Mission-driven, fast-moving startup environment focused on improving patient outcomes.
- Health, dental, and vision coverage for employees and families.
- HSA and FSA options, equity participation, and a 401(k) program.
- Competitive vacation policy and 16 weeks of paid parental leave.
- Fully remote work flexibility within the United States.
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