Senior Customer Success Manager (Data Quality)

Location: London, United Kingdom; hybrid working with 40% office-based attendance

Company

hirify.global is a global data and technology company providing data, technology, reference data, and consulting solutions across multiple industries.

What you will do

• Manage relationships with existing B2B clients as the primary contact for an assigned portfolio.
• Drive retention, renewals, customer value, and revenue growth against commercial targets.
• Build relationships with executives, decision-makers, and end-users through reviews, calls, email, and face-to-face meetings.
• Develop tailored account plans and communicate the value of Data Validation and Data Management solutions.
• Identify cross-sell and upsell opportunities, manage renewal risks, and lead client issue resolution.
• Use Salesforce CRM and provide customer insights to product, marketing, and sales teams.

Requirements

• Experience in account management, customer success, or customer retention within a B2B environment.
• Track record of achieving revenue, retention, and growth targets.
• Strong relationship management skills with experience influencing senior stakeholders.
• Excellent negotiation, objection-handling, and commercial skills.
• Ability to manage renewals, identify growth opportunities, and maximise account value.

Culture & Benefits

• Hybrid working arrangement with 40% office-based work.
• Pension, Bupa healthcare, Sharesave Scheme, and other core benefits.
• 25 days of annual leave, 8 bank holidays, and 3 volunteering days.
• Option to purchase additional annual leave.
• Compensation package with uncapped commission.
• Inclusive, people-first, and purpose-driven culture.