7 дней назад
Account Manager, US (Cloud)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Manager, US (Cloud): Managing and growing relationships across a portfolio of cloud-driven customers with an accent on customer retention, cloud workload expansion, and cost optimization. Focus on resolving support escalations, negotiating long-term commitments, coordinating with cloud vendors, and translating customer feedback into product priorities.
Location: Remote in Canada, preferably in eastern Canada
Company
is a global technology company providing cloud intelligence, multicloud management, and cloud services for cloud-driven organizations.
What you will do
- Manage relationships, communication, and account ownership across a portfolio of strategic and emerging customers.
- Identify cloud workload, SaaS, revenue growth, and cost optimization opportunities.
- Manage customer support escalations through resolution and maintain high customer satisfaction.
- Negotiate and close long-term commitments with customers and coordinate with cloud vendor sales representatives.
- Deliver quarterly business reviews covering project timelines, cloud spending, feedback, and engagement.
- Share customer feedback with engineering and product teams to help prioritize development work.
Requirements
- Based remotely in Canada, preferably in eastern Canada.
- At least 2 years of experience in account management, customer success, or customer engineering.
- At least 3 years of experience at a technology company.
- Strong verbal and written communication skills.
- Strong technical, analytical, operational, and administrative skills with attention to detail.
- Ability to build influential relationships and work effectively with technical teams.
Nice to have
- Experience with AWS, GCP, or other major public clouds.
- Experience in the FinOps ecosystem.
- AWS Cloud Practitioner or Google Cloud Digital Leader certification.
- Additional languages.
Culture & Benefits
- Remote work with flexible scheduling.
- Unlimited vacation, health insurance, and parental leave.
- Employee stock option plan and home office allowance.
- Professional development stipend and peer recognition program.
- Inclusive, equitable, and diverse global work environment.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →