Account Manager (SaaS)

Location: Hybrid role based in North America; listed location is US - Remote (North Carolina)

Company

hirify.global provides customer engagement technology, expertise, and services that help businesses build, grow, and retain customer relationships.

What you will do

• Manage assigned client accounts as the primary point of contact and build long-term customer relationships.
• Conduct Quarterly Business Reviews, align on strategic goals, and plan upcoming initiatives.
• Identify and present cross-selling and upselling opportunities, negotiate contracts, and close agreements.
• Track account interactions, sales performance, revenue forecasts, and progress using HubSpot.
• Lead the end-to-end management of RFPs and prepare detailed account status reports.
• Advocate for clients, coordinate with internal departments, and resolve or escalate complex issues.

Requirements

• Experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Success Manager, or in a relevant role.
• At least 2 years of experience in a technology or SaaS company.
• Experience in the sports, betting, and gaming industry.
• Ability to communicate, present, negotiate, and influence stakeholders including executives and C-level contacts.
• Ability to manage multiple account projects while maintaining attention to detail.
• Strong verbal and written communication skills and experience delivering client-focused solutions.

Nice to have

• Experience with SaaS customer management or a data background combined with client communication skills.
• Understanding of consumer behavior.
• Additional language skills.

Culture & Benefits

• Full-time permanent employment.
• Hybrid work arrangement.
• Opportunity to work with strategic customers and contribute to customer satisfaction, retention, and account growth.